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- The desk as a work schedule
The desk as a work schedule
A personal space where everything is at easy reach. Choose the phone call
list to do and check if you have all the possible information for each
potential client, each piece of information can be precious for an easier
approach with the partner.
During the phone call take some notes, avoid to forget important information
and ideas. During the phone call can be useful, you can surprise the listener
showing you pay attention to their words and their point of view.
Don’t be anonymous, always advise name and surname, or at least
the surname, introducing as a staff member of a company or an office is
not a good idea.
Speak clearly and slowly, the first impression is fundamental, try to create
immediately the right feeling, to retrieve a bad start at the telephone is
not easy at all.
Be always enterprising and don’t let you divert with some comments. A
pleasant, clear and professional phone call has always a positive effect, and
one reminds it pleasantly.
Considering for granted that who answers the phone is the right person
is a very bad idea, so try to check you are speaking with the desired person.
Don’t think that a filter person would transfer the same enthusiasm.
If the requested person is not present, don’t ask if you can call back,
but ask when you can call back.
Avoid to ask to call you back, the phone call probably will never arrive.
Justify the insistence, always kind, saying your phone is always busy, that
is also true if you do telemarketing full time.
The secretary, filter to pass over to reach the goal.
Transform her in a precious ally, sometimes it is easy… simply explain
you are offering a service that will be useful also for her, if it is true,
don’t tell lies, it is better to call when she is not present, immediately
after office hours, the professionals usually stays in the office later, and
if the service you offer is of high value it is worth doing it.
